Contacts



How to contact PROFOR?

To contact PROFOR you should contact (+351) 214 168 690 between 9 am and 6:30 pm from Monday to Friday, or alternatively by e-mail: marketing.profor@gmail.com.



Payment and Payment Methods



What forms of payment does PROFOR accept?

PROFOR offers several solutions to pay for your order at www.PROFOR.pt:

- ATM: When selecting this payment method you will have 24 hours, after order confirmation, to proceed with your payment. You will find all the necessary information in an ATM or on the internet through your bank's home banking services. In any case, just select, at the time of payment, “PAYMENT OF PURCHASES”, followed by “SERVICES”.

- Bank Transfer: When selecting this payment method, make your payment by bank transfer or direct deposit in our account. Please indicate the order number as a reference for the transfer or deposit. Your order will not be shipped until confirmation of the amount in our account.



What to do if I find that the price of the item I paid for is wrong?

If there is a difference between the value of the order and the amount actually paid you should contact our customer service line (+351) 214 168 690 between 9am and 6:30 pm from Monday to Friday, or alternatively by e-mail: marketing.profor@gmail.com, indicating the invoice number and the reference values.



How to use a Discount Coupon?

If you are assigned a Discount Coupon, you can use it in step 4 of the purchase process, by entering the respective code. The total amount of your order will be deducted from the difference. If the value of the coupon is less than the total value of your order, you must select a payment method of your choice.



How long is a discount coupon valid for?

The discount coupon has a deadline for using the date described therein, after this date it will no longer be available.



When is a discount coupon issued?

Discount coupons are issued periodically in specific promotional campaigns, and may be issued through Newsletter campaigns or Social Media campaigns.



Orders and Deliveries



Do I need an account to place the order?

No. In order to be able to place any order order in the PROFOR online store, no account registration is required.



How do I track my order?

When placing your order, you will receive your order confirmation in your email. For more information about your order just contact (+351) 214 168 690 between 9 am and 6:30 pm from Monday to Friday, or alternatively by e-mail: marketing.profor@gmail.com, indicating the invoice number and the reference values.



What shipping methods are available?

The methods of sending your order are by mail or by collection at PROFOR.



How much does PROFOR charge for delivery?

Up to € 150 of order, PROFOR charges a Fixed Delivery Fee of € 7.5 + VAT (23%) to Portugal. From € 150 on orders, deliveries are free to Portugal. Outside Portugal, the delivery fee is calculated individually.



What are the delivery times and locations?

Deliveries of orders placed online and sold by PROFOR are made in any territory, however it is important to consider that:

• For orders outside mainland Portugal (which includes archipelagos and foreign countries) it is always necessary to ask for a transport price.

Products of reduced size and weight, are expected to be delivered in 2-3 business days after confirmation of payment, if available. Ordered products that are not in stock can take 2-4 weeks to be delivered.

Important note: Your order will only be processed after confirmation of the respective payment.



Returns



What is the deadline to return the items purchased on the PROFOR website?

You have 14 days to return your order. See below for the exchange and return policy.

You can do this as long as the item is in the same condition as it was sold, in original packaging and accompanied by all the accessories that make it up. You can do it as follows:

• Through documentation

Contact (+351) 214 168 690 between 9 am and 6:30 pm from Monday to Friday, or alternatively by email marketing.profor@gmail.com for information on shipping procedures.

Note: Never ship the article to PROFOR without prior contact with (+351) 214 168 690 or marketing.profor@gmail.com.



Return Conditions:

1. Articles with no sign of misuse

2. Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition.

3. Return period: Up to the 14th consecutive day, from the day of delivery.

- Returns for transport damage - If you detect any anomaly or damage caused by the transport of the item you ordered, you must report it to our helpline.

In the case of a return, the refund of the value of your purchase will be made after the validation of the fulfillment of the return conditions described above has been validated, with PROFOR having a period of up to 14 days for this purpose from the moment the equipment is received in the warehouse.



How is the refund made in case of return?

In case of return, the refund of the value of your purchase will be made after the validation of the fulfillment of the return conditions described above has been validated, with PROFOR having a period of up to 8 days for this purpose from the moment the equipment is received in the warehouse .



In-store pickup



What is Collection in Store?

This is a service, which consists of the possibility to buy at PROFOR.pt and then collect your order at the PROFOR store: Av. Comendador Nunes Corrêa, nº 68 CARNAXIDE, 2790-224, Portugal



How can I select the Collection option in PROFOR?

After entering your data, for billing purposes, you must select the option "Withdrawal in Place".



When and how will I know that my item is available for collection at PROFOR?

When your order is available for collection at PROFOR, you will receive an email and / or SMS (if you have provided this data) confirming that, from that moment, you can go to PROFOR to collect your order.



I received an email / SMS confirming that my order is partially available. What does it mean?

There will be situations where your order will have more than one item. The partial confirmation email and / or SMS informs you that the first item in your order is already available in the store. At that moment, you can collect the first installment right away or alternatively, wait for the total availability of orders at the store. If you choose this option, you should then wait for the respective e-mail / SMS and, at that time, collect all your orders in a single moment.



What documentation will I have to present when collecting at PROFOR?

You will need to provide proof of availability of the order and your Citizen Card or Taxpayer Card. In the absence of any of these elements, delivery of the order in question will be refused.



What are the collection times at the store?

Currently, the working hours of the PROFOR physical store are from 14h to 16h.



Who should I contact to collect my item at the store?

When arriving at PROFOR, just mention that you want to pick up your order made at PROFOR.pt.



How should I do it and what are product reviews for?

These evaluations are intended to help clarify users in relation to the commented product, either through positive or negative aspects of it. Comments are not automatically available and must be approved internally. Comments in Portuguese identified with a name, which contribute to a better knowledge of the product, whether positive or negative, will be approved, as long as they enrich and contribute with useful information about it (its characteristics and / or functionality).

Comments with improper writing, questions or information not directly related to the product will not be approved. Comments should be as complete as possible (with stars and in writing), and with information to help with the purchase decision process.

The places designated for product evaluations are intended to evaluate the product itself and not the PROFOR services, stores, payment methods, information available on the website or any other question not directly related to the product or its characteristics.



How do I know that I am choosing the right product for my needs?

If you have difficulty finding the best product for you, you can consult one of our specialists at (+351) 214 168 690 between 9 am and 6:30 pm from Monday to Friday, or alternatively by email marketing. profor@gmail.com



For Questions or Complaints - marketing.profor@gmail.pt